We may ask you for information to enable us to provide a service to you and we collect this information by telephone, written correspondence or via a website. We may ask you for information including your name, private/business address, contact telephone numbers and email address. We may also ask you for other information that relates to the service you are using or ordering.
Star Builder do not store any of your credit card details on our site, taking payment is handled exclusively by PayPal's secure merchant services.
Any card details taken at purchase time through our website are passed through to PayPal using a secure SSL layer and disposed of thereafter. Further details of how payment is processed can be found at: PayPal Payments
In the rare occurrence that payment details taken from yourself directly over the phone, they will be processed there and then and all details will be destroyed after processing.
If you enter into any of our competitions, promotions or apply to join, we may ask for information about you, which will be made clear at the time you enter. We will also inform you of the purposes for which the information you provide may be used.
We may ask you from time to time about what use you make of the services we provide, what other services you would like us to provide in the future.
We collect information from visitors to our website to help us to make improvements to the website and to the services we make available. We know, for instance, how many visitors there are to each page, when they visited, for how long and to which areas of our website they went. We may share this information with our advertisers and to other companies which offer their goods or services on our website. It helps to show these organisations how effective our websites are as sales channels for their products. You or any other individual cannot be identified from the information we share as the data is aggregated and anonymised.
Identify individuals visiting our website; or analyse your visits to any other websites (except that we may track you if you go to websites carrying our banner, but we do not identify personal details while we do this); or track any Internet searches which you may make while on our website.
We may receive personal information about you from other companies and organisations (for example, for marketing purposes) and we rely on these third parties to obtain your consent for us to use this information. Please note that when you order goods and services from Star Builder we may make enquiries about you for credit reference purposes. These enquires include searching your records held by credit reference agencies and checking any details held on you by fraud prevention schemes. At all times where your information is disclosed to us we will protect it in accordance with this policy and keep it secure.
We may share your personal information with other parts of Star Builder to enable them to conduct their own businesses and to market their products and services to you. We provide this information in accordance with our code of practice on the disclosure of customer information. We may share your personal information with other companies so that they can contact you with details of other products or services you may be interested in. We will only do this if you have agreed to this and where the companies agree to use your personal information for that purpose only. If you have agreed to receive information about products and services from another company and later decide not to you will need to contact that company yourself to let them know. You can of course ask us not to continue to provide your personal information to any more companies in future.
We may provide information, in response to properly made requests, for the purposes of the prevention and detection of crime, and the apprehension or prosecution of offenders. We may also provide information for the purpose of safeguarding national security. In either case we do so in accordance with the Data Protection Act. We also provide information when required to do so by law, for example under a court order, or in response to properly made demands, under powers contained in legislation.
If there is a change (or prospective change) in the ownership of Star Builder or any of its assets, we may disclose personal information to the new (or prospective) owner. If we do so, we will require them to keep it confidential.
If you believe the personal information we hold on your is incorrect you may amend it by following the procedure set out below in "How can I change the personal information Star Builder holds about me?"
Countries in the European Economic Area (EEA) are required to have a similar standard of protection of personal data but this is not always the case in countries outside of the EEA. We do sometimes transfer data outside the EEA but before doing so take steps to ensure that your data will be given adequate protection as required by the Data Protection Act.
If you want specific information please tell us and give us any relevant information to enable us to locate the information about you because this will speed up our reply. We may be able to provide the specific information you want without you having to make a formal request.
You can make a formal request if you want to know what personal information Star Builder holds about you. In this case, please put your request in writing and send it to us enclosing a cheque for the administration fee of £10 made payable to Star Builder. The address is:
Star Builder (Privacy)
22 The Hill
If the information we hold about you is inaccurate, please let us know and we will make the necessary amendments and confirm that these have been made. The majority of information held is accessible by yourself in the "My Account" page.
You may choose not to receive marketing information from Star Builder and, if you are already receiving such information from us, you can ask us to stop at any time.
We are serious about guarding the security of your personal information and the details of any transactions made. We take appropriate organisational and technical security measures to protect your data against unauthorised disclosure or processing. We use a secure server to store the information you give us when you register or make an order (including your credit card details and your password).
A "cookie" is a text file which is allocated by our server to your personal computer (PC) when you visit our website. If you want to know more about cookies please go to www.allaboutcookies.org which explains how cookies work and how you can manage their use. We use "cookies" to collect information from visitors to our websites and registered customers. Our servers use a cookie known as a "session-based" cookie and is allocated to your PC only for the duration of your visit to our website. It helps you to move around the website faster. This cookie automatically expires when you close down your browser.
We do not store information regarding your telephone number, account or payment details in the cookie, and this information cannot be accessed using it. Star Builder's cookies do not collect any information regarding the use of your PC or your Internet browsing in any way.